How to Export Message Detail Records (MDR) and Call Detail Records (CDR)

Customers can generate Message Detail Record (MDR) and Call Detail Record (CDR) reports directly from their Plivo console

 To find your MDRs and CDRs, log in to your account. Navigate to SMS or Voice, then Logs. Filter the logs by clicking on Filter Logs for SMS logs or Filter for voice logs. From the dropdown list select either "Select MDRs/CDRs on this page" or " Select all MDRs/CDRs," then click Export.

If the logs are of downloadable size, the file will automatically be downloaded to your device. If the logs are too large, exported logs will be emailed to your registered email address.

The information included in your CDR or MDR export includes: 

For a downloaded file:

Message UUID

From

To    

To Country ISO2

Direction    

Message Time    

Status    

Error Code    

Error Reason    

Units    

Rate Per Unit (USD)    

Carrier Surcharge Per Unit (USD)    

Total Charge Per Unit (USD)    

Total Charge (USD)

For an emailed file:

Message UUID

From    

To    

Direction    

Time    

Status    

Units    

Amount    

Message Rate    

Message Charge

 

Call Detail Records (CDRs) and Message Detail Records (MDRs) are retained in our transactional databases for 90 days.

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