Customers can generate the Message Detail Record (MDR) and Call Detail Record (CDR) reports directly from their Plivo Console.
To find your MDR and CDR, log in to your account -> Navigate to Voice/ SMS -> Logs -> Filter the logs as per your requirement by clicking on the "Filter Logs" for SMS logs and "Filter" for voice logs -> from the dropdown list select either "Select MDRs/CDRs on this page or " Select all MDRs/CDRs" and click on "Export".
Call Detail Records (CDRs) and Message Detail Records (MDRs) will be retained in our transactional databases for a period of 90 days. Click here for more info.
If the logs are too large, exported logs will be emailed to your registered email address. If the logs are within the downloadable limit, the file will automatically be downloaded to your device.
The information included in your CDR/MDR will include:
For the downloaded file:
To Country ISO2
Rate Per Unit (USD)
Carrier Surcharge Per Unit (USD)
Total Charge Per Unit (USD)
Total Charge (USD)
For an emailed file: