How to Export Message Detail Records (MDR) and Call Detail Records (CDR)

Customers can generate the Message Detail Record (MDR) and Call Detail Record (CDR) reports directly from their Plivo Console

 To find your MDR and CDR, log in to your account -> Navigate to Voice/ SMS -> Logs -> Filter the logs as per your requirement by clicking on the "Filter Logs" for SMS logs and "Filter" for voice logs -> from the dropdown list select either "Select MDRs/CDRs on this page or " Select all MDRs/CDRs" and click on "Export".

Call Detail Records (CDRs) and Message Detail Records (MDRs) will be retained in our transactional databases for a period of 90 days. Click here for more info

If the logs are too large, exported logs will be emailed to your registered email address. If the logs are within the downloadable limit, the file will automatically be downloaded to your device. 

The information included in your CDR/MDR will include: 

For the downloaded file:

Message UUID

From

To    

To Country ISO2

Direction    

Message Time    

Status    

Error Code    

Error Reason    

Units    

Rate Per Unit (USD)    

Carrier Surcharge Per Unit (USD)    

Total Charge Per Unit (USD)    

Total Charge (USD)

 

For an emailed file:

Message UUID

From    

To    

Direction    

Time    

Status    

Units    

Amount    

Message Rate    

Message Charge

 

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