Customers can generate the Message Detail Record (MDR) and Call Detail Record (CDR) reports directly from their Plivo Console.
To find your MDR and CDR, login to your account. Navigate to Voice/ SMS, Logs, Set the Date Range, and click on Export All.
Call Detail Records (CDRs) and Message Detail Records (MDRs) will be retained in our transactional databases for a period of 90 days. Click here for more info.
If the logs are too large, exported logs will be emailed to your registered email address. If the logs are within the downloadable limit, the file will automatically be downloaded to your device.
The information included in your CDR/MDR will include:
For the downloaded file:
Message UUID
From
To
To Country ISO2
Direction
Message Time
Status
Error Code
Error Reason
Units
Rate Per Unit (USD)
Carrier Surcharge Per Unit (USD)
Total Charge Per Unit (USD)
Total Charge (USD)
For an emailed file:
Message UUID
From
To
Direction
Time
Status
Units
Amount
Message Rate
Message Charge