We're excited to share an important development in our quest to enhance how businesses interact with their customers. Plivo is proud to introduce Plivo CX, a comprehensive platform designed to streamline and enrich customer engagement and support. This launch signifies a significant step forward, bringing together two essential components - Plivo CX Service and Plivo CX Engage - under one unified platform tailored for businesses.
Plivo CX: Your All-in-One Platform
Plivo CX is not just an upgrade; it's a transformation. By integrating our established help desk tool, Contacto, with a brand-new marketing automation tool, we've created a platform that addresses the full spectrum of customer engagement and support. Here's what you need to know:
- Plivo CX Service: Your beloved Contacto is getting a new name and a broader home as Plivo CX Service. This part of Plivo CX ensures your support teams can continue delivering the exceptional service your customers expect, now with enhanced capabilities and integration within a larger ecosystem.
- Plivo CX Engage: Say hello to our innovative marketing automation tool, Plivo CX Engage. Designed to empower your marketing efforts with advanced automation, targeted campaigns, and deep analytics, Plivo CX Engage is here to help you attract, engage, and retain customers with ease.
Why Choose Plivo CX?
Choosing Plivo CX means benefiting from a holistic approach to customer engagement and support. Here are just a few advantages:
- Complete Journey Tracking: Monitor the entire customer lifecycle, from initial engagement through ongoing support, all in one place.
- Streamlined Operations: Simplify your processes with a unified platform that brings together all your customer engagement and support tools.
- Unified Insights: Gain a comprehensive view of customer interactions, enabling data-driven decisions and personalized experiences.
- Enhanced Collaboration: Share data effortlessly between your support and marketing teams to create cohesive and effective customer strategies.
- Reliable Foundation: With Plivo's reputation for quality and reliability, rest assured that Plivo CX stands on solid ground.
What This Means for Existing Contacto Customers
For our existing Contacto users, rest assured that this evolution brings no disruption to the features and services you rely on. The only change you'll notice is the transition from accessing your help desk at <company-name>.contacto.com to service.plivo.com. For those eager to explore Plivo CX Engage, our marketing automation solution awaits at engage.plivo.com.
Mark the Date: March 14th, 2024
The official switch to Plivo CX will occur on March 14th, 2024. We're here to support you through this change and answer any questions you may have.
Looking Forward with Plivo CX
Plivo CX is more than a platform; it's a commitment to enabling businesses to forge stronger, more meaningful connections with their customers. Whether you've been with us from the start or are exploring your options for customer engagement and support, Plivo CX offers new opportunities to excel.
Stay tuned for updates, and don't hesitate to get in touch for a demo or more information on Plivo CX. Let's embark on this exciting journey together, redefining what's possible in customer engagement and support.