Domestic Calling in India

Domestic calling is a better choice than international calling if your calls originate and terminate in India. It provides several advantages.

• The call media path is shorter, which means lower latency and better audio quality.
• Outbound callers can get better recognition with assured local caller ID.
• Pricing is attractive, and INR billing is available.

Requirements

Businesses should be aware of several requirements for domestic calling in India.

Caller ID — Outbound calls must originate from the caller ID of an India Plivo phone number.

Media anchoring — Media anchoring requires the media of the call to reside in the same country as the phone call. Simply put, the media cannot leave the country; your calls should originate from and terminate to users in India. If a domestic call leg is bridged with an international call leg, the call will fail with hangup cause “Violates Media Anchoring.”

Business KYC — You must submit know-your-customer (KYC) documentation before you can rent India phone numbers and make and receive calls from your Plivo account. Submit a support ticket and attach the following documents as image files in PNG or JPG format.